Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Are you a people-person who thrives on solving problems and delivering exceptional service? We’re looking for a Customer Service Representative (CSR) to be the voice of our brand and the first point of contact for our valued customers. In this role, you’ll play a critical part in building strong customer relationships, resolving issues with empathy and efficiency, and ensuring every interaction leaves a positive impression.

This is an exciting opportunity to join a supportive, fast-paced team where your communication skills and problem-solving mindset will truly make an impact.

What You’ll Do:

Serve as the first point of contact for customers via phone, email, chat, or social media
Provide prompt, courteous, and solution-focused support across a variety of customer needs
Manage customer inquiries regarding orders, returns, product information, billing, and technical issues
Troubleshoot problems and provide real-time solutions in a clear, professional manner
Accurately document all customer interactions and transactions in our CRM system
Follow up on outstanding issues to ensure timely resolution and customer satisfaction
Collaborate with internal departments (sales, logistics, product, etc.) to address customer concerns
Maintain up-to-date knowledge of company products, services, policies, and promotions
Proactively suggest improvements to enhance the customer service experience

Who You Are:

A strong communicator who listens actively and speaks clearly and professionally
Empathetic and patient, with a genuine desire to help people and build trust
Comfortable handling a high volume of inquiries in a fast-paced environment
Detail-oriented, organized, and able to manage multiple priorities at once
Tech-savvy with experience using CRM platforms, help desk software, or call center tools
A collaborative team player who brings positivity and accountability to their work

Qualifications:

High school diploma or equivalent required; associate or bachelor’s degree is a plus
Minimum of 1 year of customer service experience preferred (retail, call center, or related field)
Strong written and verbal communication skills
Ability to de-escalate tense situations and remain professional under pressure
Familiarity with Microsoft Office, Google Suite, and customer support software

Why Join Us?

A people-first culture that values teamwork, growth, and integrity
Opportunities for career development and advancement
Comprehensive training and onboarding
Competitive pay and benefits package
Supportive leadership and a fun, inclusive work environment

Compensation: $19.00 - $27.00 per hour

To see all available job openings and apply, click the "find jobs" button

Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries.

At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals

(if you already have a resume on Indeed)