Radiance Marketing
Customer Service Representative! IMMEDIATE HIRE! FULL-TIME
Full Time • New York
Benefits:
- Bonus based on performance
- Company parties
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We believe that exceptional customer service is the foundation of our success. We’re a dynamic and growing team dedicated to delivering outstanding experiences to our customers every day. As a Customer Service Representative, you'll be on the front lines—resolving issues, answering questions, and making a meaningful difference in each interaction.
What You’ll Do:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering solutions
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to improve processes and provide feedback
- Go above and beyond to ensure customer satisfaction and loyalty
What We’re Looking For:
- Previous customer service or call center experience preferred
- Excellent communication and interpersonal skills
- Empathetic, patient, and solution-oriented mindset
- Comfortable using CRM tools and multitasking across systems
- Ability to remain calm under pressure and manage time effectively
Why You’ll Love Working Here:
- Competitive pay and performance bonuses
- Flexible scheduling and remote work opportunities
- Ongoing training and development
- A supportive, team-oriented culture
Compensation: $23.00 per hour
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Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries.
At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals
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